1. How may I add money to my Sav card?
You can add money to your Sav card via linking your bank account(s). You may link multiple bank accounts to facilitate card top-ups.
2. Are there any charges for the Sav card?
There are no annual or maintenance charges for a virtual card. However, a one-time fee may be charged when you request for a physical prepaid card.
3. How do I order a physical card?
On the app, Navigate to Card -> Request a Physical Card.
The virtual cards are auto-activated while you will have to activate the physical card after receiving it. Activate your card by setting a PIN or you may also do this by navigating to Card -> Change PIN.
‘Freeze’ blocks your card temporarily. To continue using it, please ‘Unfreeze’ your card. This is very helpful in panic situations where you may have lost or misplaced your card. You may Freeze your card by heading to the Card section and selecting the ‘Freeze’ option.
You may easily suspend your card through the app. From the Card menu, select freeze or block. You may also request a replacement card.
To protect your security, we cannot reactivate your card once a replacement card has been ordered.
There may be charges for certain transactions, such as foreign transactions. Check the fee schedule for your account type for details here: https://sav.money/pro
On the app, click on the Card icon at the bottom, then tap on the card image to get your card information including your card number, expiration date and CVV.
Simply select the card number on the screen to copy it.
11. How long does it take for a physical card to arrive?
You should receive your card within 2-3 business days from the time you place your order. Orders after 9.00 pm will be considered placed on the next business day.
Yes! Your card may be used anywhere VISA is accepted. Since it is an AED denominated card, your transactions will incur foreign transaction fees. Check our pricing and fees for this here: https://sav.money/pro
Yes, you may link multiple UAE bank accounts to your Sav Card. The Sav app will guide you through the linking process.
There is no minimum balance needed for a Sav card.
Make sure you suspend your card through our app. You can either ‘Freeze’ the card to disable it temporarily or ‘Block’ it to disable it permanently. After this, please give us a call at +971 6005 0 5005 to report the issue.
Make sure you suspend your card through our app. You can either ‘Freeze’ the card to disable it temporarily or ‘Block’ it to disable it permanently. After this, please give us a call at +971 6005 0 5005 to report the issue.
Yes- your physical and virtual card numbers are different. Once you activate your physical card, your virtual card will be deactivated.
If you have saved or linked your virtual Sav card to any merchant, service, or platform prior to activating your physical Sav card, please ensure that you update or change the card details accordingly after activation. Failure to update your card information may result in failed or declined transactions.