How to use Rewards & FAQs

How to use Rewards & FAQs

1.How do I earn Sav Coins using the Sav Card?

You earn Sav Coins for every Dirham moved into a Pocket on your Sav Card.

2. May I redeem Sav coins for cash?

As of now, we do not offer any feature of converting your Sav coins to cash but you may always use your Sav coins to avail vouchers while you spend through Sav card.

3. Do I earn Sav Coins when I spend?
No. Sav Coins are earned based on money movement into Pockets, not for spending.

4. Where may I spend Sav coins?

Sav Coins can be redeemed for rewards available in the app. Redemption terms are shown in the Rewards section.
 
5. What offers are currently available on the Sav card?

Sav card comes with many benefits including cashback, dining discounts and more.

6. Where may I see redeemed offers?

Go to Earn in the Sav app –> and there you may see all your Sav coins, cashbacks and vouchers earned.

7. What is the minimum spend required to qualify for the 5% cashback offer?

This may change depending on which plan you are on with Sav. Do refer to the Terms and Conditions for the Sav 5% Cashback Campaign.

8. What are the cashback caps for different users for the 5% cashback offer?

Do refer to the Terms and Conditions for the Sav 5% Cashback Campaign to view the comparison between the standard and pro cashback caps.

9. When will the cashback be credited to my account for the 5% cashback offer?

Do refer to the Terms and Conditions for the Sav 5% Cashback Campaign to check this.

10. What happens if I return or refund a purchase made during the 5% cashback offer?

Cashback will be adjusted or revoked in case of refunds or returns of qualifying purchases.

11. How can I contact customer support if I have more questions on the 5% cashback offer?

You can contact customer support via support@sav.money for any additional questions or assistance.

12. Is there a limit on the number of scratch cards I can earn?

Yes, there is a monthly limit on scratch cards. You can earn scratch cards for a maximum of 10 top-ups or up to AED 25 per month, whichever comes first.

Please click on the below link for the FAQs.

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